Quality objectives

Recoding the products the day of reception

Handling delays :

- 7 week days from shop to shop for 95% of the products (trade marks for which we are certified).

- 15 week days for other subcontracted trade marks

Ordering delay : D+1 before 12h on 95% of the volume

Call Centres Performance :

- 90 % of the calls replied during opening hours

- 95 % of the calls replied before the third ringing

- Emails answered within 48H

- Mail answered within 72H